STRATEGI MEWUJUDKAN LAYANAN PRIMA DI PERPUSTAKAAN IAIN PONOROGO

Mujiati Mujiati(1*)
(1) IAIN Ponorogo
(*) Corresponding Author
DOI : 10.21154/kodifikasia.v13i2.1728

Abstract

Layanan prima menjadi salah satu hal yang harus diwujudkan oleh perpustakaan agar pengunjung memperoleh kenyamanan dan dapat mengambil manfaat dari keberadaan perpustakaan. Artikel ini memaparkan bagaimana kondisi perpustakaan STAIN Ponorogo setelah upaya pelayanan prima dilakukan utamanya pada peralihan status dari STAIN menjadi IAIN Ponorogo. Dari hasil penelitian ditemukan bahwa perpustakaan IAIN Ponorogo telah melakukan berbagai macam upaya yakni: strategi menyediakan koleksi buku yang lengkap, layanan mandiri peminjaman kunci dengan tiga komputer, memberikan attention yang lebih, memberikan pelatihan/training ORS (Online Research Skill) setiap hari jum’at, selving setiap hari dengan bantuan Office Boy, penghitungan denda dengan otomasi komputer, pelayanan kartu kunjung, kartu sakti dan layanan silang antar perpustakaan, penyimpanan barang di loker dan penggunaan cctv, request buku baru, penelusuran buku dengan menggunakan komputer OPAC, dan ketepatan jam buka layanan, serta memberikan layanan yang ramah dan cepat. Meskipun demikian masih terdapat kekurangan dalam pelayanan yakni layanan yang ramah dan cepat tersebut belum konsisten. [Excellent service is one of the things that must be realized by the library so that visitors get comfort and can take the advantage of the library existence. This article describes how the condition of the STAIN Ponorogo library after the efforts of excellent service is carried out primarily on the transition of status from STAIN to IAIN Ponorogo. The results of the study shows that IAIN Ponorogo library has made various efforts namely: a strategy of providing a complete collection of books, key lending independent services with three computers, giving more attention, providing training/ORS (Online Research Skill) training every Friday , arranging the book (selving) every day with the help of Office Boy, calculating fines with computer automation, visiting card services, magic cards and cross services between libraries, storing goods in lockers and using cctv, request for the new books, searching books using OPAC computers, and accuracy in opening hours service, as well as providing friendly and fast service. Nonetheless is still lacking of friendly and fast service].

Keywords


Layanan Prima; Perpustakaan IAIN Ponorogo

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