Kebijakan dan Implementasi Manajemen Pendidikan Tinggi dalam Meningkatkan Mutu Pendidikan
DOI:
https://doi.org/10.21154/cendekia.v15i2.1005Keywords:
Kebijakan, manajemen, Pendidikan Tinggi, mutu pendidikanAbstract
In improving the quality of education, there should be sustainability of performance and quality improvement. The sustainable quality improvement serves as the measure to overcome the problems of low quality education which rely on conventional approaches. The quality assurance approach leads higher education institutions to learn and implement Total Quality Management (TQM). TQM is an integrated quality management undertaken by every level of managementand all units within the organizational system which aims at providing satisfactory service to the customer. So every Higher Education should optimize management to improve quality. There are four successful scopes of higher educationmanagement, such as: (1) students are satisfied with the higher education services; (2) educational customersare satisfied with the service to its students; (3) stake holders are satisfied to have graduates with high quality and meet theexpectation; (4) lecturers and staff are satisfied with the services of higher education in some areas: division of labor, relationships and communication between lecturers/leaders, employees, salary/honor received and service.
ÙÙŠ مجال ترقية جودة التربية والتعليم ÙŠÙØتاج إلى ترقية Ø±ÙˆØ Ø§Ù„Ø¹Ù…Ù„ وتØسين الجودة المستمر. بهذا التØسين المستمرّ ÙŠÙرجى أن يكون Øلا لانخÙاض جودة التربية والتعليم التى لا تعتمد Ùقط على المدخل التقليدي. Ùالتوجه إلى ترقية الجودة تقتضي مؤسسات التعليم العالي معرÙØ© وتطبيق Total Quality Management (TQM). هذه الطريقة كأداة للتنسيق المتØد للجودة التي قام بها كل Ùرع إداري ÙÙŠ المنظّمة بهد٠تقديم Ø£Øسن الخدمات للأعضاء والناس. لذا Ùإن التعليم العالي لابد من تÙعيل جانب الإدارة لترقية الجودة. وثمة أمور أربعة يتعلق بها Ù†Ø¬Ø§Ø Ø§Ù„ØªÙ†Ø³ÙŠÙ‚ للتعليم العالي : 1) قناعة طلاب الجامعة بما قدّمه التعليم العالي، 2) قناعة المجتمع بما قدّمه التعليم العالي لطلابه، 3) قناعة المجتمع المستوظÙين لخرّجي التعليم العالي، 4) قناعة المØاضرين والموظّÙين بما قدّمه التعليم العالي ÙÙŠ صورة تقسيم العمل، والتواصل والتعامل Ùيما بين منسوبي التعليم العالي والموظّÙين، وجانب الراتب الشهري والخدمات.
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